About the Role
Promote awareness of brand image both internally and externally while utilizing sales techniques that maximize revenue and maintain existing guest loyalty to the company. This role involves communicating with potential owners via telephone to schedule preview package sales/tours and encouraging guests or callers to make purchases or arrange for these tours. Responsibilities include explaining the details and requirements for attending a sales presentation, verifying eligibility for the preview package sales/tours, and determining appropriate complimentary gifts for guests as a token of appreciation (e.g., rewards points, show tickets). Additionally, perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing, as well as accurately receiving, recording, and relaying messages.
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Responsibilities
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
- Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
- Adhere to all company policies and procedures, ensuring a professional appearance and upholding confidentiality of proprietary information.
- Protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs, thanking them with genuine appreciation.
- Utilize clear and professional language when communicating with others, both verbally and in written documents.
- Develop and maintain positive working relationships with team members; support the team in reaching common goals, and address the concerns of other employees appropriately.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
At the company, we are committed to being an equal opportunity employer and fostering a diverse environment where every associate's unique background is valued. We uphold a non-discrimination policy based on various protected characteristics.
Joining our team means you begin your purpose, belong to an extraordinary global community, and can become the best version of yourself.
