About the Role
This role requires you to provide exceptional support to Relationship Managers (RMs) in delivering satisfactory service levels while ensuring compliance with UAE central bank regulations and internal controls. You will engage with business banking clients, educate them about various banking products and services, and play a key part in meeting revenue targets.
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Key Accountabilities of the Role
- Support RMs in service delivery and after-sales service based on client needs and requirements.
- Educate business banking clients on products and services including IVR, online banking, call center, and cash management services.
- Prepare high-standard call reports that are informative, presentable, conclusive, professional, and comprehensive.
- Prepare credit applications by analyzing financial statements and ensuring all documents comply with bank policies and the regulatory framework for both new clients and renewals.
- Ensure documentation for credit proposals is complete with sufficient collateral coverage.
- Initiate and manage the disbursement and adjustment of finances.
- Liaise with internal departments (credit-risk, legal, operations, trade finance, etc.) to ensure quick and efficient transaction turnaround.
- Verify the validity and availability of approved credit lines for clients.
- Inspect hypothecated or pledged inventory and mortgage fixed assets to manage credit risk effectively.
- Maintain high service standards with customers to ensure no complaints arise.
- Respond promptly to customer calls with appropriate greetings.
- Adhere strictly to the Bank's financing policy manual and report any exceptions.
- Perform any other tasks as specified by Management.
Specialist Skills / Technical Knowledge Required for This Role
- Strong product knowledge
- Excellent communication and computer skills
- Customer service oriented
- Proficiency in cross-selling
- Effective problem-solving skills
Previous Experience
- A minimum of 3 years in customer service is required.
