About the Role
The Assistant Relationship Manager is a pivotal position based in Abu Dhabi that provides support to Relationship Managers in delivering a high-quality, needs-based service to international and internationally aspirant customers. This role contributes to the acquisition, retention, and profitable growth of customer relationships by overseeing customer planning, identifying needs, coordinating internal stakeholders, and ensuring timely delivery of appropriate banking solutions.
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Key Responsibilities
In this role, you will:
- Support Relationship Managers in managing and growing a portfolio of international and internationally aspirant middle-market customers.
- Prepare and coordinate customer relationship plans, account reviews, customer meetings, and business development activities.
- Identify customer needs and coordinate appropriate solutions across cash management, trade, payments, foreign exchange, sustainable finance, wealth, and other specialist products.
- Support new-to-bank acquisition through market research, lead generation, prospect preparation, follow-up, and management of the shadow portfolio.
- Coordinate cross-border referrals and work with the company colleagues and product partners across different countries.
- Assist with credit applications, annual reviews, facility documentation, and monitoring of approved terms, within established procedures and delegated authorities.
- Maintain high standards of customer service and control by completing KYC and customer reviews, monitoring account activity, maintaining accurate records, and promptly escalating credit, conduct, financial crime, compliance, or operational risks.
Requirements
To be successful in the role, you should meet the following requirements:
- Relevant experience in Corporate Banking, Relationship Management, credit, or financial services is highly preferred.
- Strong customer service, communication, and stakeholder management skills.
- Ability to understand customer needs and coordinate suitable banking solutions.
- Basic knowledge of international trade, foreign exchange, payments, or cash management.
- Good analytical, organizational, and prioritization skills.
- Understanding of credit, KYC, compliance, and operational risk controls.
- A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.
- Under the New Labour Law, only fixed-term contracts shall be available to all employees of the company UAE (except DIFC and ADGM employees) – hence, in line with the term of the work permit, a 4-year contract would be issued.
Benefits
- The company is committed to building a culture where all employees are valued, respected, and opinions count.
- The organization provides a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
- The company believes diversity brings benefits for customers, the business, and employees by fostering innovation, risk management, and sustainable growth.
