Operating in the UAE for over 50 years, the company manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, the company has transformed into a progressive and modern banking institution, recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
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As an industry leader, the company is committed to its continued success and is looking for ambitious individuals who are passionate about the banking and finance industry. We value talent for dealing with people, both colleagues and customers, and we prioritize delivering exceptional service.
About the Role
The Assistant Relationship Manager (ARM) is responsible for delivering high-quality business services to SME customers. This role includes various critical functions such as completing operational due diligence (ODD), managing tenure limits (TL) expiry and non-sufficient funds (NSF) reports, processing client requests, and ensuring timely updates. The ARM supports Relationship Managers (RMs) in driving foreign exchange (FX) and current account/savings (CASA) growth while maintaining robust client relationships and portfolio health. This position collaboratively works with internal stakeholders such as Anti-Money Laundering (AML), Account Services Unit (ASU), Business Risk, Treasury, and other relevant departments to ensure smooth service delivery and compliance with bank policies.
Principal Accountabilities
- Provide services related to Liabilities, FX, PCM, and Trade products to meet team sales targets.
- Ensure accurate and timely completion of product applications and obtain all required documentation to prevent rework.
- Verify that all customer applications comply with the company policy guidelines.
- Proactively engage with existing customers and coordinate with internal teams for seamless service fulfilment.
- Build and maintain strong relationships with clients, RMs, and internal staff.
- Attend weekly and monthly team meetings to review performance and share best practices.
- Maintain consistently high standards of customer service.
- Achieve service targets for SME customers as per ARM role.
- Assist customers with KYC completion and ongoing due diligence.
Requirements
- Education and Experience: Graduate, preferably in a commercially oriented discipline, or Diploma in business/finance-related subjects.
- 3 to 5 years of experience as Business Banking Support or Assistant Relationship Manager.
