Operating in the UAE for over 50 years, this financial institution manages the financial requirements of some of the largest corporates and businesses in the country, driving the UAE economy. As a progressive and modern banking institution, it has won multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.
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About the Role:
The Assistant Relationship Manager (ARM) is responsible for delivering high-quality business services to SME customers. This role supports Relationship Managers (RMs) in driving FX and CASA growth while maintaining strong client relationships and ensuring portfolio health. The ARM collaborates with internal stakeholders such as AML, ASU, Business Risk, Treasury, and other relevant departments to ensure smooth service delivery and compliance with bank policies.
Principal Accountabilities:
- Provide services related to Liabilities, FX, PCM, and Trade products to meet team sales targets.
- Ensure accurate and timely completion of product applications and obtain all required documentation to avoid rework.
- Verify that all customer applications comply with policy guidelines.
- Proactively engage with existing customers and coordinate with internal teams for seamless service fulfilment.
- Build and maintain strong relationships with clients, RMs, and internal staff.
- Attend weekly and monthly team meetings to review performance and share best practices.
- Maintain consistently high standards of customer service.
- Achieve service targets for SME customers as per ARM role.
- Assist customers with KYC completion and ongoing due diligence.
Requirements
Education and Experience
- Graduate, preferably in a commercially oriented discipline, or Diploma in business/finance-related subjects.
- 3 to 5 years experience as Business Banking Support or Assistant Relationship Manager.
