About the Role
In this position, you will be responsible for resolving guest calls, requests, or problems by contacting the appropriate individual or department, such as Sales, Data Administration, or Accounting. Your role will involve utilizing effective sales techniques that optimize revenue while ensuring guest loyalty to the brand, including up-selling strategies. You will also be responsible for determining and providing complimentary gifts to guests as a token of appreciation for their patronage, processing requests for redeeming rewards points, and managing reservation requests, changes, and cancellations received via phone, fax, or mail. A crucial part of your role will include entering rewards information into the appropriate software when handling guest reservations and addressing all guest inquiries promptly and professionally. General office duties to support Sales & Marketing may also be required, including filing, emailing, typing, and faxing.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Welcome and acknowledge all guests according to company standards, ensuring their service needs are anticipated and addressed.
- Thank guests with genuine appreciation and promote a welcoming brand image both internally and externally.
- Speak clearly and professionally with others and prepare and review written documents accurately.
- Answer telephones using proper etiquette and develop positive relationships with colleagues to achieve common goals.
- Monitor the performance of team members to ensure adherence to quality expectations and standards.
- Handle physical tasks such as moving, lifting, carrying, or placing objects weighing 10 pounds or less without assistance.
- Assist management in training and motivating other employees while acting as a role model.
- Follow all company policies and procedures while maintaining a clean and professional appearance, ensuring the confidentiality of proprietary information and protecting company assets.
- Perform any other reasonable job duties as requested by supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 2 years of relevant work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None necessary.
Benefits and Opportunities
At Aloft Hotels, we are committed to fostering an inclusive and diverse work environment where all associates are welcomed and valued. We focus on providing equal opportunities, actively supporting a culture that celebrates the unique backgrounds of our team members. By joining Aloft Hotels, you become part of a broad portfolio within the company, where you can do your best work, begin discovering your purpose, belong to a fantastic global team, and transform into the best version of yourself.
