About the Role
Travel is a journey, and at Holiday Inn, we help make it a joy. We are looking for a meticulous Assistant Training Manager to join our extraordinary team at Holiday Inn & Suites Dubai Science Park. This hotel is ideally located in the heart of Dubai Science Park, minutes away from mega malls, beautiful Jumeirah beaches, and world-leading tourist attractions. The newly opened hotel features 240 rooms and suites, 84 one-bedroom apartments, and extensive meeting and events facilities.
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As a people-powered business, we understand that culture is key to success. The ideal candidate will create an engaging, empowering, and supportive learning environment that enables colleagues to reach their full potential and deliver truly memorable guest experiences.
Your Day-to-Day
Every day is different, but you’ll mostly be:
- Conducting and assisting in new hire orientation and onboarding programs to ensure all colleagues understand brand standards, hotel policies, service culture, and departmental expectations.
- Supporting the planning, development, and delivery of training materials, presentations, learning guides, and visual training aids.
- Assisting in conducting Training Needs Analysis (TNA) across departments to identify competency gaps and recommend appropriate learning solutions.
- Coordinating and facilitating training sessions, workshops, and development programs to bolster operational, leadership, and service excellence capabilities.
- Supporting the implementation of leadership development initiatives by organizing training schedules and resources.
- Maintaining and enhancing the Departmental Trainer program by coordinating activities and monitoring effectiveness.
- Conducting training audits, service observations, and spot coaching to reinforce standards.
- Assisting in identifying high-potential colleagues and supporting talent development initiatives.
- Monitoring individual development plans, training records, and succession planning progress in coordination with department heads.
- Promoting a culture of continuous learning through coaching and departmental audits.
- Assisting in monitoring compliance with University requirements and tracking mandatory course completions.
- Maintaining training records, certification databases, and coordinating renewals and assessments.
- Coordinating training related to new systems, equipment, and changes to brand standards.
- Preparing and maintaining the hotel's annual and monthly training calendars.
- Liaising with external training providers and certification bodies for specialized programs.
- Preparing training reports, attendance records, and compliance updates for management review.
- Monitoring training resources, venues, materials, and budget utilization for efficiency.
- Supporting colleague engagement initiatives and professional growth campaigns.
- Developing and monitoring cross-training programs to enhance operational flexibility and colleagues' multi-skilling capabilities.
- Assisting the Training Manager in implementing hotel-wide learning and development strategies.
What We Need from You
- A Bachelor’s degree or equivalent qualification in Human Resources, Training & Development, Hospitality Management, or a related field.
- Minimum of 4 years of experience in Learning & Development or Training, particularly within the hospitality industry, including supervisory or managerial experience.
- Strong knowledge of training methodologies, talent development, and performance management.
- Excellent communication and presentation skills; the ability to engage, coach, and inspire colleagues at all levels.
- Fluency in English is essential; proficiency in additional languages is an advantage.
What We Offer
We’ll reward your hard work with a competitive salary and benefits. As part of the global company, you’ll join a team that supports each other and values diverse perspectives. Show us that you care by noticing the little things that enhance our guests' experience and always look for ways to improve.
At the company, it’s our promise to deliver True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. We invite you to be part of this journey and help spread the joy of travel.
