Assistant WE&O manager (FM)

About the Role
The Assistant WE&O Manager (FM) is a multi-disciplinary role responsible for the delivery of contracted services. This position aims to build a sense of community within the workspace and create memorable experiences by supporting colleagues and their work, regardless of their location. The Assistant WE&O Manager will create a welcoming atmosphere and serve as the primary point of contact for all employees and visitors, acting as an ambassador for the organization and representing its values. This role involves building long-term relationships with key site stakeholders, service partners, vendors, and site occupants while ensuring tasks are completed in a timely manner and effectively managing risks to ensure building readiness.

Duties and Responsibilities

• Service Delivery: Manage, monitor, and coordinate all soft services to ensure high-quality service delivery, including daily cleaning, meeting services, waste management, security, pest control, landscaping, dining, reception, and other related services.
• Vendor Management: Oversee and manage service providers, contractors, and vendors to ensure adherence to service level agreements, contracts, and quality standards. Conduct regular inspections to assess performance and address any deficiencies.
• Budgeting and Cost Control: Develop and manage the soft services budget, monitor expenses, and identify cost-saving opportunities. Provide regular reports and analysis on expenses to ensure efficient utilization of resources.
• Compliance and Safety: Maintain a safe and compliant working environment by ensuring that all soft services activities adhere to relevant health, safety, and environmental regulations. Develop and implement policies, procedures, and training programs to mitigate risks and improve safety performance.
• Stakeholder Management: Collaborate with colleagues, users, and other stakeholders to understand their needs and address any service-related issues or concerns. Foster effective communication channels to enhance customer satisfaction.
• Continuous Improvement: Regularly review and assess soft services operations, identify areas for improvement, and implement innovative solutions and best practices. Stay updated on industry trends, technologies, and emerging practices to enhance service quality and efficiency.
• Understand the operational and technical requirements of the elements of the site for which you are responsible. Ensure that current contracts are maintained to provide necessary supplies and services.
• Review and spot-check your areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
• Run the Human Experience and communications program for the site.
• Monitor the Work Order system as it affects your area and ensure that rectification works are recorded and actioned in a timely manner.
• Ensure the smooth running of meetings and/or events at the site.
• Assist with critical out-of-hours issues and participate as a key team member in responses to emergency situations.

Location
On-site – Muscat, OMN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At our organization, we harness the power of artificial intelligence (AI) to effectively accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the requirements of the role you're pursuing.