Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? Cloud Operations Architects (COA) drive our customers’ creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Generative AI, Big Data, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.
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As an Associate COA, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. This position will require the ability to travel 10% or more as needed.
The COA is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Work Conditions
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Key Responsibilities
- Advise on solutions, provide technical guidance, and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service events, monthly & quarterly metrics, and detailed pre-launch planning
Basic Qualifications
- 2+ years of technical engineering experience
- Bachelor's degree
- Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Preferred Qualifications
- Experience with scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Experience in customer-facing business presentations covering business and technical aspects or equivalent
Location
Saudi Arabia
