About the Role
As Associate Director Product Management, you will serve as our clients’ trusted advisors in defining, articulating, and executing a product strategy that transforms customer experience and business outcomes. You will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business and end-customer needs, delivering value through fast release and feedback cycles.
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Responsibilities
Your Impact
- Partner with clients, consultants, and strategists to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer experience.
- Develop solution hypotheses iteratively based on competitive benchmarking, industry and market trend analysis, and customer journey mapping – to guide product development; then validate that learning with user testing.
- Translate product strategy into a roadmap containing well-defined and prioritized user stories, features, and enablers that will realize the product vision to assist the client in achieving a long-term competitive advantage.
- Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.
- Design and enable solutions or digital transformation initiatives that enhance business value delivery and responsiveness for our clients by applying Lean and Agile practices and frameworks.
- Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority.
- Inspire, lead, and mentor a high-performing team of Product Analysts to continually facilitate improvements in developing and enhancing best-in-class digital products and services.
Qualifications
Skills & Experience
- Demonstrated success managing digital products, strategy, experience, and enterprise solutions/services from ideation to launch, including engineering and operational quality.
- Experience working with a multi-disciplinary team on customer-focused products and services.
- Significant industry knowledge and expertise within the Financial Services industry.
- Proven ability to prioritize competing demands and obtain buy-in from stakeholders.
- Deep understanding of design thinking principles, having led or facilitated workshops to cultivate the innovation process.
- Ability to solve complex business problems to maximize value while balancing technical constraints.
- Mastery in techniques and methodologies that maximize the flow of value and are deeply rooted in Agile, Lean, and continuous delivery principles with a passion to extend that understanding throughout the organization.
- Proven track record of working with senior client stakeholders and diverse teams as a servant leader and steward of economic and customer value.
- Ability to use storytelling to influence decisions without formal authority.
- Comfortable with financials, KPIs, and forecasts with success leveraging such data to make decisions about product iterations.
Additional Information
Set Yourself Apart With
- Certified Scrum Product Owner designation.
- Certified SAFe Product Owner/Product Manager designation.
