Associate, End User Services - Quality

The Associate in End User Services - Quality will be responsible for ensuring that the quality of end user services meets the highest standards. This role will include conducting regular audits and assessments of service quality, providing feedback and recommendations for improvements, and collaborating with cross-functional teams to implement solutions. The Associate will also track performance metrics and prepare detailed reports for management on service levels and quality assurance initiatives.

Location
Abu Dhabi, United Arab Emirates

Requirements

• Experience in quality assurance within IT services
• Strong analytical skills to assess service performance
• Excellent communication and collaboration skills