About the Role / About the Job
This position is focused on driving e-commerce business management by delivering key targets such as revenue, profitability, conversion rates, and overall customer experience across digital channels. The successful candidate will be responsible for monitoring business performance, identifying sales opportunities, and leading strategic initiatives that enhance e-commerce capabilities and support organizational transformation.
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Key Responsibilities
E-Commerce Business Management
- Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
- Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
- Lead periodic business reviews and provide clear, actionable insights to senior leadership.
Strategic Initiatives & Transformation
- Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
- Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
- Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.
Fulfilment & Customer Experience
- Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
- Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
- Support implementation of scalable fulfilment and operational solutions.
Analytics & Performance Management
- Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
- Translate business insights into actions that improve growth, profitability, and operational efficiency.
Stakeholder Management
- Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
- Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.
