Associate IT Customer Support

About the Role
The Associate IT Customer Support position involves providing essential technical support to internal users utilizing desktop applications and hardware. As a crucial resource in the organization, you will handle inquiries related to operational procedures, transaction processes, and system statuses. You will collaborate with network services and application developers to effectively restore service, enhance usability, and identify issues.

Key Responsibilities

• Provide technical support for internal users regarding desktop applications and hardware.
• Respond to questions about procedures, transactions, and system statuses.
• Collaborate with network services and application developers to resolve issues.
• Assist in monitoring and responding to various technical inquiries and problems.
• Configure, install, and repair hardware and software following established procedures.

Requirements

• High school diploma or equivalent.
• A minimum of 3 years’ experience in a technical support role.
• Strong problem-solving skills and the ability to communicate effectively with users.
• Familiarity with desktop applications, hardware components, and basic network services.

Benefits

• Competitive salary.
• Opportunities for professional development and growth.
• Comprehensive healthcare plans.
• Retirement savings plans with employer contributions.
• Paid time off and paid holidays.

Contract Details

• Full-time position.
• Standard working hours with potential for overtime based on needs.

Travel Requirements

• Minimal travel may be required for on-site support at various company locations.