About the Job:
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The company is a leading professional services firm recognized for its commitment to excellence. As an IT Helpdesk Engineer, you will play a vital role in providing first and second level support to end users and ensuring a seamless IT experience within the organization. This position requires a strong ability to handle technical issues, escalate problems when necessary, and maintain adherence to service level agreements.
Key Responsibilities:
- Provide first and second level support to end users.
- Escalate issues within the team as necessary.
- Perform housekeeping and network maintenance activities.
- Deploy new PCs, laptops, software, and peripheral equipment.
- Research technical solutions for department-specific applications.
- Maintain a courteous and patient demeanor with end users.
- Collaborate with team members to consistently achieve targets.
Qualifications:
- Bachelor's degree or diploma in computer science, information systems, engineering, or a related field (or an equivalent combination of education and experience).
- Experience in IT support or on a service desk/help desk is advantageous.
- Self-motivated with the ability to thrive in a progressive IT environment and adapt to new technologies.
- Strong understanding of laptops, printers, Microsoft technologies, and service desk systems.
- Excellent customer service, communication, and organizational skills, with the ability to multi-task.
- Ability to work under pressure and meet critical deadlines.
Location: Jeddah, Makkah, Saudi Arabia
Job Type: On-site, Full-time
This role offers a unique opportunity to contribute to a leading organization while nurturing your professional growth in a collaborative and inclusive culture.
