Associate - IT Helpdesk Engineer

During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:

• Provide first and second level support to end users
• Escalate appropriate issues within the team as necessary
• Ensure adherence to service level agreements
• Perform housekeeping and network maintenance activities
• Deploy new PC's, laptops, software, and peripheral equipment
• Research technical solutions in department specific applications
• Remain courteous and patient with end users
• Work as part of a team to consistently achieve team targets

Location: Jeddah, Saudi Arabia

Requirements:

• Bachelor's degree or diploma in computer science, information systems, engineering, or a related field (or an equivalent combination of education and experience)
• Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
• The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
• Have a good understanding of laptops, printers, Microsoft technologies, and service desk systems
• Excellent customer service, interpersonal, communication, and organizational skills and the ability to multi-task are essential
• Ability to work under pressure and meet critical deadlines.