Associate - IT Helpdesk Engineer job in Jeddah

Position

During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:

Provide first and second level support to end users
Escalate appropriate issues within the team as necessary
Ensure adherence to service level agreements
Perform housekeeping and network maintenance activities
Deploy new PC's, laptops, software, and peripheral equipment
Research technical solutions in department specific applications
Remain courteous and patient with end users
Work as part of a team to consistently achieve team targets

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Location: Jeddah, Saudi Arabia

Requirements:

Bachelor's degree or diploma in computer science, information systems, engineering, or a related field (or an equivalent combination of education and experience)
Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
Have a good understanding of laptops, printers, Microsoft technologies, and service desk systems
Excellent customer service, interpersonal, communication, and organizational skills and the ability to multi-task are essential
Ability to work under pressure and meet critical deadlines.

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