Canonical is seeking an Associate Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products. This role is an exciting opportunity for a hands-on engineer passionate about Linux and open source technologies. You will be responsible for providing expert-level support and troubleshooting for diverse technical problems, including cloud environments, desktop and server issues, and Linux kernel crashes.
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Key responsibilities include:
- Providing technical support via telephone, email, and web.
- Acting as an internal customer advocate and ensuring timely updates.
- Managing cases in accordance with Service Level Agreements (SLAs) and maintaining high customer satisfaction.
- Contributing to knowledge base articles and drafting technical notices.
- Prioritizing work to manage urgent tasks effectively.
- Maintaining communication with the team and suggesting improvements to service.
Requirements:
- Exceptional academic track record from both high school and university and an undergraduate degree in a technical subject (preferred majors: Computer Science, MIS, Electrical Engineering).
- Experience with Linux troubleshooting and knowledge or experience in areas such as Linux server administration, programming fundamentals, networking, and cloud computing concepts.
- Strong written and verbal English communication skills are essential.
- Ability to travel internationally twice a year for company events.
Nice-to-Have Skills:
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
- Experience with other open-source desktop technologies.
- Active contribution to open-source projects.
What We Offer:
- Competitive compensation evaluated annually based on location, experience, and performance.
- Performance-driven annual bonuses or commissions.
- Personal learning and development budget of USD 2,000 per year.
- Benefits including annual holiday leave, maternity and paternity leave, and an Employee Assistance Programme.
Canonical values diversity and fosters a workplace free from discrimination, offering fair consideration to all applicants.
