Associate Linux Support Engineer

Canonical is seeking an Associate Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products. This role is an exciting opportunity for a hands-on engineer passionate about Linux and open source technologies. You will be responsible for providing expert-level support and troubleshooting for diverse technical problems, including cloud environments, desktop and server issues, and Linux kernel crashes.

Key responsibilities include:

• Providing technical support via telephone, email, and web.
• Acting as an internal customer advocate and ensuring timely updates.
• Managing cases in accordance with Service Level Agreements (SLAs) and maintaining high customer satisfaction.
• Contributing to knowledge base articles and drafting technical notices.
• Prioritizing work to manage urgent tasks effectively.
• Maintaining communication with the team and suggesting improvements to service.

Requirements:

• Exceptional academic track record from both high school and university and an undergraduate degree in a technical subject (preferred majors: Computer Science, MIS, Electrical Engineering).
• Experience with Linux troubleshooting and knowledge or experience in areas such as Linux server administration, programming fundamentals, networking, and cloud computing concepts.
• Strong written and verbal English communication skills are essential.
• Ability to travel internationally twice a year for company events.

Nice-to-Have Skills:

• Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
• Experience with other open-source desktop technologies.
• Active contribution to open-source projects.

What We Offer:

• Competitive compensation evaluated annually based on location, experience, and performance.
• Performance-driven annual bonuses or commissions.
• Personal learning and development budget of USD 2,000 per year.
• Benefits including annual holiday leave, maternity and paternity leave, and an Employee Assistance Programme.

Canonical values diversity and fosters a workplace free from discrimination, offering fair consideration to all applicants.