Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets with its platform, Ubuntu, playing a crucial role in various innovative initiatives including public cloud, data science, AI, and IoT. We are hiring an Associate Support Engineer who is eager to learn and has a passion for Linux and open source technologies. This position offers the opportunity to work on diverse technical challenges, including complex cloud environments, Linux kernel crashes, OS configuration issues, and more.
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As an Associate Linux Support Engineer, you will be accountable for delivering an outstanding technical support experience across Canonical’s offerings, including cloud, desktop, and IoT. Your responsibilities will include:
- Providing technical support from your remote home office.
- Taking ownership of new cases via telephone, email, and web, while keeping customers updated.
- Ensuring each support case adheres to our Service Level Agreement (SLA) and maintaining high customer satisfaction.
- Contributing to knowledge base articles and maintaining shared knowledge.
- Drafting and distributing technical notices for communication.
- Prioritising tasks effectively and continuously learning as products evolve.
- Engaging in regular weekend working rotations.
What We Are Looking For:
- Exceptional academic track record with an undergraduate degree in a technical subject or equivalent experience.
- Experience with Linux troubleshooting and server administration.
- Basic knowledge of programming (bash, Perl, Ruby, JavaScript, C, C++, Go).
- Familiarity with networking and virtualization/cloud computing concepts.
- Strong written and verbal communication skills in English.
- Ability to thrive in a multicultural environment and handle customer-facing pressures.
- Willingness to travel internationally for company events.
Nice-to-Have Skills:
- Experience in supporting virtualized environments (KVM, Virtual Box, VMWare).
- Active contributions to open-source projects.
Language Requirements:
Strong written and verbal communication skills in English are essential.
What We Offer:
- Competitive compensation, including an annual performance-driven bonus.
- Personal learning and development budget of USD 2,000 per year.
- Opportunities for travel to meet colleagues and participate in team events.
- Various employee benefits, including annual leave and maternity/paternity leave.
About Canonical:
Canonical is at the forefront of the global move to open source and is the company behind Ubuntu. We aim to foster a diverse and inclusive workplace that values different experiences and perspectives, contributing to better working environments and products.
