Canonical is a leading provider of open-source software and operating systems, known for its platform, Ubuntu, widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. We are looking for an Associate Support Engineer to join our team and support technical needs of customers utilizing Ubuntu and open source products. This role is ideal for a hands-on engineer who is eager to learn and has a passion for Linux and open source technologies.
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As an Associate Linux Support Engineer, you will solve interesting technical problems, from triaging complex cloud environments to dealing with Linux kernel crashes and OS configuration issues. You will deliver an outstanding technical support experience across cloud, desktop, and IoT, managing your cases from problem qualification to full resolution.
Key Responsibilities:
- Provide technical support for employees from your remote home office.
- Take ownership of new cases via telephone, email, and web.
- Act as an internal customer advocate, ensuring timely updates.
- Maintain support cases according to our Service Level Agreement (SLA).
- Contribute to the knowledge base and draft technical notices.
- Prioritize work to accomplish critical tasks first.
- Maintain regular communication with the team and suggest opportunities for improved service.
- Participate in regular weekend working rotation.
Requirements:
- Exceptional academic track record and preferably an undergraduate degree in a technical subject (e.g., Computer Science, MIS, Electrical Engineering).
- Confidence in sharing ideas and providing feedback.
- Experience with Linux troubleshooting and server administration.
- Basic knowledge or hands-on experience in programming (bash, Perl, Ruby, etc.), networking, and virtualization/cloud computing.
- Strong written and verbal English communication skills.
- Ability to thrive in a multi-cultural, multi-national organization.
- Willingness to travel internationally for company events.
Nice-to-Have Skills:
- Experience supporting virtualized environments (e.g., KVM, VMware).
- Active contributions to open-source projects or forums.
What We Offer:
- Competitive compensation that reflects geographical location, experience, and performance.
- Performance-driven annual bonus or commission.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review and recognition rewards.
- Distributed work environment with twice-yearly team sprints in person.
- Annual holiday leave, maternity and paternity leave, and Employee Assistance Programme.
About Canonical:
Canonical is at the forefront of the global shift to open source technologies, renowned for publishing Ubuntu, a key platform for AI, IoT, and cloud services. We foster a diverse and inclusive workplace and are committed to providing fair consideration for all applicants. Join us as we change the landscape of software together.
