Associate Manager Software Engineering

About the Job:
The Associate Manager Software Engineering at DXC Technology will be responsible for investigating and resolving issues related to web applications. Key responsibilities include:

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  Issue Investigation & Resolution:

  • Handle escalated support tickets involving functional or technical issues.
  • Reproduce issues in test/staging environments to identify bugs or misconfigurations.
  • Conduct detailed log analysis, SQL/database checks, and API validation.

• Incident Management:

  • Classify and prioritize incidents based on severity and business impact.
  • Escalate unresolved issues to the development team with proper documentation and root cause findings.
  • Collaborate with teams during major incidents and post-incident reviews.

• User Support & Communication:

  • Communicate with business users or clients to gather additional information when needed.
  • Provide workarounds or solutions while permanent fixes are being developed.
  • Maintain knowledge base and support documentation.

• Technical Tasks:

  • Prepare scripts or SQL queries to validate data or resolve issues.
  • Perform basic configuration changes or updates in non-production environments.
  • Conduct release verification and smoke testing after deployments.

• Continuous Improvement:

  • Analyze recurring issues to suggest long-term fixes or enhancements.
  • Provide feedback to development/QA teams to improve application stability and usability.

Skills & Qualifications:

• Technical Skills:

  • Strong experience in .NET, Angular, and VB.
  • Strong understanding of web technologies (HTTP, HTML, CSS, JavaScript).
  • Experience with web application architectures (e.g., client/server, REST APIs).
  • Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
  • Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.

• Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation abilities.
  • Ability to work independently and under pressure.

Communication Tools:
Slack, Microsoft Teams, Email
Code/CI Tools: Git, Jenkins, GitHub Actions

Note:
DXC Technology values strong connections and community, prioritizing in-person collaboration while offering flexibility to support well-being, productivity, and individual work styles. An inclusive environment is fostered where everyone can thrive.