About the Role
As an Associate Managing Consultant in Specialized Product Delivery focusing on Commercial and New Payment Flows, you will lead the execution of commercial card programs from inception to realization. This role blends strategic oversight with hands-on execution, partnering with various teams including Product, Sales, Operations, Risk, Compliance, and Technology/Processor teams to drive activation, supplier acceptance, tokenization, spend, balances, and retention, all while ensuring a robust control environment and maintaining auditable documentation.
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Responsibilities
- Commercial Product & Roadmap: Co-create the corporate card roadmap (features, pricing, benefits, segments) and translate into quarterly OKRs, KPIs, and gated delivery milestones.
- Sales Motion & Pipeline: Build and convert a healthy pipeline of B2B opportunities (large enterprise and mid-market); design sales content, discovery scripts, and proposals; enable issuer sales teams with training and playbooks.
- Supplier Enablement & Acceptance: Develop structured supplier onboarding programs (education, objection handling, CRM tracking) to expand card-based accounts payable flows and e-commerce acceptance.
- Virtual Cards & Digital Adoption: Drive adoption of virtual cards and digital payments (wallets, tokenization), ensuring clean operations, reconciliation support, and change controls.
- Lifecycle Programs: Design and manage activation, usage, balance build, and retention strategies across CRM, digital, and merchant channels—owning test plans, targeting, controls, and in-life optimization.
- Analytics & Performance Management: Collaborate with analytics to publish dashboards for activation, supplier acceptance, spend, attrition, and other metrics; structure test-and-learn experiments and act on insights rapidly.
- Change Delivery & Controls: Oversee structured delivery processes for platform changes, scheme updates, and maintain auditable documentation and sign-offs.
- Stakeholder Leadership: Align diverse teams—Product, Sales, Ops, Risk, Compliance, Marketing, Tech/Processor, and vendors; sustain weekly performance cadences and facilitate quick decision-making.
- Value Realization: Set benchmarks for success (e.g., early-life activation, acceptance, usage, retention) and lead optimization sprints post-launch to sustain gains.
- Expense Management: Drive measurable growth in monthly spend, ENR, and income through orchestrated programs (combining product, sales, and operations).
- Delivery Excellence: Ensure clean audits and stable operations; work to shorten cycle times from strategy to go-live.
- Team Collaboration & Culture: Simplify complex analysis into clear decisions and presentations; influence senior stakeholders; mentor colleagues and contribute to intellectual capital development.
All About You
- Experience: 5 to 8 years in commercial/corporate cards and new payment flows, covering both Product (portfolio management, features/pricing) and Sales (origination, pipeline conversion).
- Lifecycle & Adoption: Proven experience in the design and execution of strategies for activation, usage, acceptance, and retention; strong understanding of digital adoption drivers.
- Controls & Compliance: Experience delivering changes while adhering to scheme/regulatory guardrails; established operational readiness and documentation traceability.
- Analytics Fluency: Proficient in data storytelling, experimentation, and actionable insights; adept with Excel/BI tools; experienced in developing dashboards.
- Stakeholder Leadership: History of effectively aligning cross-functional teams and vendors to deliver projects on time and within budget, using performance tracking.
- Project Examples: Demonstrated ability to manage 3+ end-to-end commercial card programs from design through optimization, achieving measurable outcomes.
- Operational Management: Experience leading supplier enablement and/or virtual card adoption programs; reputation for stabilizing operations after launch.
- Trust and Credibility: Recognized by stakeholders for sound judgment on P&L and customer experience, frequently sought for quick problem-solving.
Education & Skills
- Degree: Bachelor’s degree required; advanced degree/MBA preferred.
- Language: Fluent in English; Arabic is desirable for GCC stakeholders.
- Technical Skills: Advanced capabilities in PowerPoint, Excel, and Word; familiarity with program and campaign tools and BI platforms; project management tools are a plus.
- Certifications: PMP/PRINCE2 or similar certification is advantageous; exposure to commercial payments platforms is a plus.
- Communication: Exceptional written, verbal, and stakeholder communication skills; strong organizational and multitasking abilities; analytical problem-solving proficiency.
- Travel: Willingness to travel across the region as needed, up to 80%.
Corporate Security Responsibility
All activities involving access to organizational assets, information, and networks carry inherent risks. It is expected that every person working for or on behalf of the organization is responsible for information security and must:
- Abide by security policies and practices;
- Ensure the confidentiality and integrity of accessed information;
- Report any suspected violations or breaches;
- Complete periodic mandatory security training as per guidelines.
