About the Role:
This position offers a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Product. You will work with an executive mentor to tackle company-wide initiatives with key stakeholders, gaining professional development while handling live business challenges, making a mark from day one.
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Key Responsibilities:
- Create high quality requirements and user stories that accurately capture the user’s pain point.
- Collaborate closely with cross-functional teams, including engineering, design, and marketing to deliver high quality products on time.
- Work with squad members to gather feedback and incorporate it into the product development process.
- Support product policies and procedures, ensuring compliance with regulatory requirements.
- Support the team in defining and prioritizing Partner Self-Serve initiatives across the Partner Portal, Partner/Business mobile app, and merchant help centers.
- Coordinate with Engineering, Design, Partner Care, and other stakeholders to manage the backlog, document requirements and acceptance criteria, and follow initiatives from discovery through launch.
- Analyze partner contacts, journey data, and operational insights to identify friction and help turn support-heavy processes into simple in-app self-serve workflows.
- Help build tooling and surveys that systematically collect partner insights and feedback, using the findings to improve processes and measure the support experience provided across Care.
- Ensure partners receive clear, contextual information about statuses, timelines, next steps, and actions required from them; particularly for disputes, compliance, onboarding, settlements, payouts, and account management.
- Support the automation, testing, launch, and continuous improvement of partner journeys, including clear exception handling and handoffs to Partner Care; track outcomes such as self-serve resolution, deflection, partner effort, and satisfaction.
Your Expertise:
- Bachelor’s degree in Engineering, Computer Science, Business, Marketing or a related field.
- At a minimum, internship or co-op training experience in a relevant field with a maximum of 2 years of experience.
- Fluent in reading, writing, and conversing in both Arabic and English.
- Demonstrated project management skills and ability to take ownership of deliverables to achieve desired outcomes.
Skills:
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Excellent organizational skills with the ability to prioritize, multi-task, and work independently.
- Effective influencing and persuasion skills, using logical and data-driven business cases.
Attributes:
- Self-starter with a bias for action, thriving in fast-paced and ambiguous environments.
- Resilient and adaptable, with a can-do attitude toward challenges and opportunities.
- Goal-oriented, with a drive to set high personal standards and work collaboratively where needed.
