About the Role:
The Associate Relationship Manager plays a vital role in supporting Relationship Managers (RMs) to generate required revenue while ensuring high-quality customer service. This position involves preparing Credit Applications (CAs), engaging with customers daily, and providing special attention to Business Banking Division (BBD) clients. The goal is to contribute to the satisfaction of clients and increase the acquisition of new clients.
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Key Metrics:
- Service: Achieve satisfactory levels of service
- Revenue: Assist RMs in meeting revenue targets
- Control: Compliance with UAE central bank regulations and GCD guidelines
Key Accountabilities of the Role:
- Support RMs in delivering services
- Handle all after-sales service needs and requirements
- Educate business banking clients about products and services including IVR, online banking, call center support, and cash management services
- Prepare high-quality call reports that are informative, presentable, conclusive, professional, and comprehensive
- Prepare credit applications by analyzing financial statements and ensuring compliance with bank policies and regulatory frameworks for both new clients and renewals
- Ensure all documentation for credit proposals is complete and covers sufficient collateral
- Initiate and ensure timely disbursements and adjustments of finances
- Liaise with various internal departments (credit risk, legal, operations, trade finance) to facilitate smooth and quick transaction turnarounds
- Verify and inspect hypothecated/pledged inventory and mortgage fixed assets to minimize credit risks
- Maintain high service standards to prevent complaints from customers
- Respond to customer calls with appropriate greetings
- Adhere strictly to the bank’s financing policy manual and report any exceptions
- Perform other tasks as specified by management
Specialist Skills / Technical Knowledge Required for This Role:
- Product knowledge
- Strong communication and computer skills
- Customer service orientation
- Cross-selling abilities
- Problem-solving skills
Previous Experience:
- A minimum of 3 years in Customer Service
