About the Role
The Associate Relationship Manager - Wealth Coverage is responsible for overseeing day-to-day client servicing operations to ensure that client service standards are met, operational efficiency is maintained, and all client requests are processed accurately and timely. This role includes managing the account opening process, processing portfolio creation for investment bookings and redemptions, as well as handling walk-ins at designated wealth coverage centers. The Associate Relationship Manager will support designated Relationship Managers (RMs) in managing and processing client requests and transactions for the wealth coverage team.
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Key Accountabilities of the Role
Client Servicing & Request Management
- Process and manage various client service requests received from RMs and clients, including account opening, client documentation, investment bookings, redemption processing, funds transfers, Wakala/TD bookings, and additional accounts.
- Ensure all client transactions are processed in a timely, accurate, and efficient manner, adhering to internal procedures and regulatory requirements.
- Ensure compliance with all documentation, due diligence, and compliance requirements during the client onboarding process.
- Provide support to clients and RMs with service requests related to debit cards, cheque book issuance, and delivery.
Investment Management Support
- Oversee the processing of investment bookings, redemptions, and fund transfers for clients within the priority and private banking segments.
- Coordinate with internal teams (e.g., investment advisors, operations, WMO) to ensure smooth execution of investment transactions.
- Generate accurate investment reports and client statements on time, ensuring clients have up-to-date information on their portfolios.
Operational Support & Workflow Management
- Assist in managing the day-to-day operational aspects of the wealth coverage team, ensuring all client service processes are executed according to established standard operating procedures.
- Provide operational support to the senior leadership team, ensuring seamless execution of administrative tasks and client transactions.
- Maintain Management Information System (MIS) reports of RM activities, transactions, requests, and interactions in accordance with the bank's compliance and data management policies.
Client Walk-In Management
- Serve as a point of contact for clients visiting the wealth coverage centers, handling walk-ins and assisting with their inquiries or requests.
- Ensure that all client walk-ins are attended to promptly and effectively, addressing any queries or needs they may have.
Cross-Selling & Cross-Functional Support
- Collaborate with internal teams, including Investment Advisors, Operations, and Compliance, to facilitate the efficient processing of client requests and transactions.
- Work closely with other departments to ensure smooth and accurate processing of financial transactions, client queries, and administrative tasks.
- Partner with Priority & Private Banking teams to support the onboarding of new-to-bank clients into the priority and private banking segments.
- Cross-sell the company's products (e.g., covered cards, HF) to existing clients.
Risk & Compliance Management
- Ensure that all client servicing activities comply with internal policies, regulatory requirements, and best practices.
- Assist in monitoring and managing compliance-related matters, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
Specialist Skills / Technical Knowledge Required for This Role
- Experience in processing client transactions, investment products, and account management in wealth management is highly desirable.
- Strong operational and client servicing skills with a focus on efficiency and accuracy.
- Ability to effectively manage client service requests and provide prompt resolutions.
- Excellent communication and interpersonal skills, with the ability to collaborate closely with clients, senior leaders, and internal teams.
- Strong attention to detail, organizational skills, and capacity to manage multiple tasks simultaneously.
- Knowledge of regulatory requirements, including KYC and AML, and experience in adhering to compliance guidelines.
