Associate Representative - Inside Sales

About the Role / About the Job
As an Associate Representative - Inside Sales, you will interact with existing customers primarily via phone and email to enhance sales of the company's products and services. Your responsibilities will include obtaining new orders, up-selling, and ensuring customer satisfaction, ultimately adding value to the customer's buying experience. Collaboration with outside sales teams will also be essential to achieve sales goals.

Responsibilities:

• Obtain orders through email and telephone calls, verify and enter items, transfer orders to fulfillment, explain stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customer buying history.
• With guidance, own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine the reason for loss of order.
• Review open customer order reports and act on open items, including those items that may be at risk in meeting the customer’s promised delivery date.
• Maintain the distribution system backorder report, associated customer expediting report and notices, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; still acquiring higher-level knowledge and skills, however still a productive professional contributor (0-2 years).
• Familiarity with Microsoft Office and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Ability to communicate clearly, both verbally and in written form.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act and solve routine or standard problems.
• Ability to identify and define problems and possible solutions independently; choose among existing solutions.
• Ability to work independently with supervision.
• Ability to travel up to 25%.

Compensation and Benefits:

• This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.
• The company is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed, promoting a culture grounded in teamwork and respect.
• The employer provides comprehensive benefits and actively engages in community initiatives, creating an environment where each team member has the opportunity to thrive.