As an Associate Security Engineer, you will assist in responding to technical support inquiries related to various Network Security products, including Firewalls, email security, DLP solutions, and more. Your responsibilities will include:
- Analyzing and troubleshooting basic technical issues under the guidance of senior engineers.
- Documenting support cases, troubleshooting steps, and resolutions in the ticketing system.
- Collaborating with team members to escalate complex issues and learn from their expertise.
- Participating in the creation and maintenance of a knowledge base for common issues and solutions.
- Staying updated on cybersecurity trends and product updates to enhance your technical knowledge.
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Qualifications and Skills:
- Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
- Basic understanding of network architecture, computer systems, and security protocols.
- Strong interest in cybersecurity and eagerness to learn about identity management and endpoint protection.
- Good communication skills and the ability to work in a team-oriented environment.
- Exposure to or interest in technologies such as:
- Firewalls (Palo Alto, Fortinet, Cisco)
- Microsoft PKI (Public Key Infrastructure)
- Email Security (Proofpoint)
- DLP Solutions (Proofpoint and Forecpoint)
- nCipher HSM (Hardware Security Module)
- Tripwire Enterprise
- Broadcom Symantec SEP, EDR, CAS
- Broadcom IGA (CA Identity Manager Suite)
Work Conditions: On-site, Full-time
Location: Dubai, United Arab Emirates
Language Requirements: Not specified.
