Associate Security Engineer (UAE National)

As an Associate Security Engineer, you will assist in responding to technical support inquiries related to various Network Security products, including Firewalls, email security, DLP solutions, and more. Your responsibilities will include:

• Analyzing and troubleshooting basic technical issues under the guidance of senior engineers.
• Documenting support cases, troubleshooting steps, and resolutions in the ticketing system.
• Collaborating with team members to escalate complex issues and learn from their expertise.
• Participating in the creation and maintenance of a knowledge base for common issues and solutions.
• Staying updated on cybersecurity trends and product updates to enhance your technical knowledge.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
• Basic understanding of network architecture, computer systems, and security protocols.
• Strong interest in cybersecurity and eagerness to learn about identity management and endpoint protection.
• Good communication skills and the ability to work in a team-oriented environment.
• Exposure to or interest in technologies such as:
  • Firewalls (Palo Alto, Fortinet, Cisco)
  • Microsoft PKI (Public Key Infrastructure)
  • Email Security (Proofpoint)
  • DLP Solutions (Proofpoint and Forecpoint)
  • nCipher HSM (Hardware Security Module)
  • Tripwire Enterprise
  • Broadcom Symantec SEP, EDR, CAS
  • Broadcom IGA (CA Identity Manager Suite)

Work Conditions: On-site, Full-time
Location: Dubai, United Arab Emirates
Language Requirements: Not specified.