We are looking for an experienced Charles River Analyst to strengthen our team in Riyadh, running a maintenance project for a large customer in Saudi Arabia. You will be responsible for first-line technical and functional support of the Charles River application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and involvement in the delivery of key change initiatives for the bank.
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Responsibilities:
- Provide technical and business support for the Charles River Investment Management System.
- Deliver first-line technical support for product lines for Technical Support, Field Support, and customers.
- Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
- Analyze, map, and adapt product functions and workflows to client needs.
- Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to processes and procedures pertinent to the role; escalate events, issues, or breaches as they are identified.
- Demonstrate professional and ethical behavior by ensuring compliance with external legislation, bank standards, and internal operating policies and procedures.
Mandatory Skillset:
- At least 7 years of working experience in Charles River Functional Support.
- Strong technical and business support skills for the Charles River Investment Management System.
- Ability to create troubleshooting guides and adapt workflows to client needs.
Work Model:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Language Requirements:
Not explicitly mentioned.
