About the Role
This position is designed as a technical entry point into the Technical Consulting practice, providing a structured path into technical consulting and, over time, the architect track. The focus in the first year is on building strong platform skills, supporting presales and delivery work, and gaining exposure to clients, solutions, and delivery approaches.
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Responsibilities
- Build deep knowledge of the ServiceNow platform and complete the Certified System Administrator (CSA) certification within the first six months.
- Obtain two additional approved ServiceNow certifications within the first year.
- Develop a sound understanding of methodologies, service offerings, and the full customer lifecycle.
- Build technical foundations across core ServiceNow modules such as ITSM, HRSD, CSM, and IRM.
- Support senior consultants with configuration tasks such as form design, prototype setups, simple flows, integrations research, data preparation, and basic testing.
- Assist with building and maintaining demo environments, technical presentations, and proof-of-concept assets.
- Contribute to presales by preparing demos, gathering initial requirements, and shaping early solution ideas.
- Support bid and proposal work by collecting inputs and helping compile RFP/RFI responses.
- Take part in customer workshops as a junior technical contributor or observer to build confidence in requirement gathering and client communication.
- Work closely with sales, presales, and technical teams to understand how solutions are shaped, validated, and delivered.
- Assist with documentation, technical notes, platform research, and any tasks that support both delivery and presales activities.
- Carry out other responsibilities aligned with the graduate growth framework.
Required Qualifications
- Bachelor’s degree in computer science, information systems, engineering, or a related field.
- Clear interest in enterprise platforms, cloud technologies, and the ServiceNow ecosystem.
- Commitment to achieving CSA plus two additional certifications within the required timelines.
- Strong written and verbal communication skills in English and Arabic.
Skills and Competencies
- Strong drive to learn and develop into a technical consulting role.
- Solid analytical and problem-solving ability.
- Comfortable with logic, workflows, and structured thinking to solve platform challenges.
- Good communication and confidence engaging with both technical and non-technical stakeholders.
- Ability to work in a fast-paced environment and follow established delivery methods.
- Good attention to detail with the ability to take guidance and apply feedback.
- Cultural awareness and comfort working with diverse regional teams.
Additional Information
- Occasional travel within the Middle East and Africa region may be required as the role grows.
- The role includes structured mentorship, continuous learning, and exposure to real customer work across both presales and delivery.
