At EY, we are committed to shaping your future with confidence. Join us to help build a better working world. As a technology-driven organization with over 250,000 professionals globally, we rely on innovative and secure technology to enhance our efficiency. Our mission in Technology Support is to provide responsive, effective, and high-quality technology solutions to our teams.
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As an On-site Technology Support Specialist, you will play a critical role in ensuring smooth technology operations. You will manage and resolve various hardware and software issues while prioritizing multiple tasks in a fast-paced environment.
Key Responsibilities:
- Deliver hands-on technology support at the country or site level.
- Manage and troubleshoot a variety of software and hardware issues.
- Facilitate the deployment, configuration, and testing of technology for end users.
- Assist with the provisioning and deprovisioning processes, including setup for new hires.
- Resolve incidents associated with firm-standard software and hardware.
- Provide after-hours service for escalated issues.
- Perform asset management activities including procurement, inventory, and tracking.
- Help with off-site technology support for firm-sponsored functions and meetings.
Skills and Attributes for Success:
- Effective analytical skills to address end-user incidents.
- Strong communication, interpersonal, organizational, and time management skills.
- Excellent customer service attitude.
- Ability to work effectively with all levels of end-users and IT personnel.
- Approximately 2-4 years of experience in end-user technology support is desirable.
Requirements:
- A Bachelor's degree or equivalent work experience is desirable.
- Fluency in English is required; additional language skills may be beneficial.
At EY, we develop your future-focused skills and provide world-class experiences in a flexible environment. We prioritize diversity and inclusiveness within our teams.
Are you ready to shape your future with confidence? Apply today!
