At the company, we’re committed to shaping your future with confidence. As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling the company's people to work efficiently and securely by delivering fit-for-purpose technological support services. This position involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment.
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Location: Dubai, United Arab Emirates
Work Conditions: Full-time, On-site
Key Responsibilities:
- Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
- Manage provisioning and deprovisioning processes, including onboarding new hires and retrieving hardware from departing employees.
- Assist with or coordinate repairs of end-user hardware and reinstall software to resolve incidents.
- Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
- Provide after-hours support for escalated issues with minimal supervision.
- Perform asset management activities including procurement, inventory, tracking, and distribution in accordance with the company's policies.
- Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
- Act as “remote hands” for other company Technology teams, such as Telecommunications and Hosting.
- Maintain a strong understanding of company Technology services to proactively address end-user needs.
Skills and Attributes for Success:
- Strong analytical skills to resolve end-user incidents escalated from the service desk or reported through walk-up support.
- Ability to prioritize incidents and clearly communicate timelines and expectations to end-users.
- Excellent communication, interpersonal, organizational, and time management skills.
- A strong customer service mindset with the ability to work effectively with diverse stakeholders.
- Approximately 2–4 years of experience in end-user technology support.
Qualifications:
- Bachelor's degree or equivalent practical experience is preferred.
- Comfortable working with a range of hardware and software technologies in a dynamic environment.
- Experience supporting office moves, technology deployments, or large user groups is ideal.
Language Requirements:
The job encourages applications from Emirati Nationals, indicating a preference that may include proficiency in Arabic.
What We Offer:
At the company, we focus on your professional development and equip you with future-focused skills and world-class experiences. We empower you in a flexible environment and foster a diverse and inclusive culture among globally connected teams.
Application:
Are you ready to shape your future with confidence? Apply today.
