About the Role
As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling essential technological support services, allowing the organization's personnel to work efficiently and securely every day. The position requires providing on-site support across hardware, software, and end-user technology within a fast-paced environment, while effectively prioritizing tasks and managing multiple technologies. This opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment.
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Your Key Responsibilities
- Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
- Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
- Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
- Resolve incidents related to firm-standard hardware, software, and mobile technologies while identifying trends to prevent future issues.
- Provide after-hours support for escalated issues under minimal supervision.
- Perform asset management activities including procurement, inventory, tracking, and distribution in line with policies.
- Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
- Act as “remote hands” for other Technology teams such as Telecommunications and Hosting.
- Maintain a strong understanding of Technology services to proactively address end-user needs.
- Anticipate and resolve technology issues that may impact productivity across the organization.
Skills and Attributes for Success
- Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
- Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
- Excellent communication, interpersonal, organizational, and time management skills.
- Strong customer service mindset and ability to work effectively with diverse stakeholders.
- Approximately 2–4 years of experience in end-user technology support.
Ideally, You’ll Also
- Hold a Bachelor’s degree or equivalent practical experience.
- Be comfortable working with a range of hardware and software technologies in a dynamic environment.
- Have experience supporting office moves, technology deployments, or large user groups.
What We Look For
We’re seeking service-oriented professionals who are proactive, reliable, and able to work independently while collaborating closely with team members. Candidates should be adaptable, solutions-focused, and committed to delivering a high-quality technology experience for end users.
What We Offer You
This organization is dedicated to developing future-focused skills and equipping you with world-class experiences. We provide a flexible environment that supports and fuels your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Travel and Contract Details
- This role may involve travel for off-site technology needs.
- Contract type and duration will be discussed during the application process.
