At EY, we’re committed to shaping your future with confidence and helping you succeed in a globally connected environment. As a leader in technology solutions, we ensure that our organization operates efficiently, leveraging secure technology across our vast network of 250,000 employees in over 140 countries. The Technology Support Specialist role is essential in maintaining our operational integrity by providing on-site support for various hardware and software technologies.
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Work Conditions: On-site, Full-time
Key Responsibilities:
- Facilitate and support the deployment of hardware and software to end users, including installation, configuration, and testing of firm hardware.
- Manage provisioning and deprovisioning processes for hardware/software for new hires and separating employees.
- Assist with repair and software reinstallation to resolve end user incidents.
- Address incidents related to standard end-user software and hardware, including mobile devices.
- Analyze technical problems to identify sources and prevent future occurrences.
- Provide after-hours support for escalated issues as needed.
- Perform asset management activities in accordance with firm policy.
- Assist with off-site technology support for firm-sponsored events.
- Liaise effectively with all levels of end-users and IT personnel to resolve issues impacting productivity.
Skills and Attributes for Success:
- Strong analytical skills to tackle escalated end-user incidents.
- Excellent communication, interpersonal, organizational, and time management skills.
- A customer service-oriented attitude with the ability to work collaboratively.
Experience and Qualifications:
- Approximately 2-4 years of experience in end-user technology support.
- A Bachelor’s degree or equivalent work experience is preferred.
Language Requirements: Not specified.
What We Offer:
- Competitive remuneration package based on individual and team performance.
- A comprehensive Total Rewards package with flexible working options.
- Support for professional development and new skill acquisition.
- A diverse and inclusive work environment fostering collaboration and innovation.
If you're ready to shape your future with confidence, consider applying for this position today.
