At the company, we’re committed to shaping your future with confidence. As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling the company’s people to work efficiently and securely every day. This position involves delivering fit-for-purpose technological support services by providing on-site support across hardware, software, and end-user technology in a dynamic and fast-paced environment.
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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Key Responsibilities:
- Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
- Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from departing employees.
- Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
- Resolve incidents related to standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
- Provide after-hours support for escalated issues under minimal supervision.
- Perform asset management activities including procurement, inventory, tracking, and distribution in line with the company policies.
- Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
- Act as “remote hands” for other company Technology teams such as Telecommunications and Hosting.
- Maintain a strong understanding of company Technology services to proactively address end-user needs.
- Anticipate and resolve technology issues that may impact productivity across the firm.
Skills and Attributes for Success:
- Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
- Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
- Excellent communication, interpersonal, organizational, and time management skills.
- Strong customer service mindset and ability to work effectively with diverse stakeholders.
- Approximately 2-4 years of experience in end-user technology support.
Ideally, You’ll Also:
- Hold a Bachelor’s degree or equivalent practical experience.
- Be comfortable working with a range of hardware and software technologies in a dynamic environment.
- Have experience supporting office moves, technology deployments, or large user groups.
What We Look For:
We’re seeking service-oriented professionals who are proactive, reliable, and able to work independently while collaborating closely with team members. You should be adaptable, solutions-focused, and committed to delivering a high-quality technology experience for end users.
How to Apply:
If you are ready to shape your future with confidence, please submit your application today. Ensure you describe any disability-related adjustments or accommodations you may need during the recruitment process.
Language Requirements: (Not specified, but fluency in English is typically expected in such roles within international companies.)
