Associate Vice President, Cash Management Implementation Manager

About the Role
This position is responsible for owning the end-to-end implementation lifecycle of various banking solutions for Corporate Online Banking clients. The role encompasses managing complex client mandates, including payments, collections, liquidity management, and wallet propositions. You'll be in charge of converting sales mandates into live, revenue-generating solutions while supporting cash management revenue targets. This role requires a strong technical integration background and the ability to lead client-focused workshops and training sessions to ensure successful solutions go live.

Key Responsibilities

• Own the end-to-end implementation lifecycle for Corporate Online Banking, Host-to-Host (SFTP / API), Liquidity Management, Wallet propositions, Payments, Collections, and Virtual Accounts for WBG and BBG clients.
• Convert mandates handed over by Cash Management Sales into live, revenue-generating solutions within agreed timelines.
• Implement complex client mandates and bespoke solutions, supporting product enhancement and value-added services that drive overall growth of the cash management business.
• Lead technical integration with client ERPs (SAP, Oracle, Microsoft Dynamics) across ISO 20022 / XML, MT file formats, and SWIFT FileAct / SCORE.
• Deliver wallet and stored-value implementations covering onboarding journeys, API integration, funding, settlement, and reconciliation flows.
• Ensure clients are correctly set up for billing as per approved pricing and that the first charge is applied accurately; fee ownership remains with Cash Management Sales.
• Act as the single point of contact for clients, Coverage, Product, Technology, Operations, and vendors through the implementation phase.
• Run client workshops, connectivity and penny testing, UAT, and training ahead of go-live.
• Ensure complete, documented handover to the Customer Service Unit once solutions are live and stabilized.
• Coordinate with Technology on production issues, defects, and service disruptions arising after the handover to the Customer Service Unit, driving root cause analysis, timely resolution, and permanent fixes.
• Provide full visibility of the implementation portfolio through MIS and dashboards covering status, aging, bottlenecks, and delivery risk, leveraging Artificial Intelligence tools for automated reporting and predictive delivery insights.
• Work with the Product team to identify and close product and platform gaps observed during implementations.
• Deploy AI and automation tools to improve turnaround, documentation quality, testing, and resource utilization.
• Ensure all implementations comply with bank policies, product program guidelines, security standards, and regulatory requirements.
• Lead, coach, and develop a team of direct reports, ensuring consistent delivery standards.
• Resolve connectivity, file format, mapping, and integration issues across multiple concurrent implementations.
• Translate complex client requirements into deliverable bank solutions, balancing bespoke demands against platform capability.
• Apply sound judgment in prioritizing competing client, delivery, and production support demands.
• Self-starter with strong ownership and a willingness to undertake self-learning.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Finance, or a related field.
• CertICM, PMP / Agile, or SWIFT / ISO 20022 certification preferred.
• Minimum of 10 years in transaction banking, with at least 4 years in cash management implementation or client integration.
• Proven delivery experience in online banking, host-to-host (SFTP / API), liquidity, and wallet/digital payment implementations for corporate clients.
• Middle East banking experience with a sound understanding of UAE regulatory and compliance requirements.
• Experience managing teams and multiple stakeholder groups.

Minimum Experience

• Demonstrated use of AI and automation tools to improve delivery efficiency.