The Wholesale Banking Technology Client Support Lead is a senior, client-facing techno-functional role responsible for enabling and supporting corporate customers in their technical integration and ongoing interaction with the company's Wholesale Banking platforms. This is a greenfield leadership role accountable for building and scaling a dedicated IT client support function for corporate banking. The role operates at the intersection of technology, transaction banking, and client engagement, acting as the primary interface between corporate clients and internal technology teams. The successful candidate will combine hands-on technical expertise in H2H integrations and banking systems, strong client engagement and relationship ownership, leadership capability to build and manage a high-performing team, and robust business literacy in corporate treasury and transaction banking operations.
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Key Responsibilities:
- Build and lead the IT Client Support function, establishing unit structure, roles, SLAs, and engagement processes.
- Act as the primary technical point of contact for priority corporate clients, leading discussions on integration design, onboarding, and issue resolution.
- Drive end-to-end technical onboarding for corporate banking solutions.
- Act as a domain authority for corporate banking integrations.
- Own end-to-end resolution of client-impacting issues, managing dependencies across multiple technology domains.
- Improve onboarding processes, standardization, and documentation, enhancing client experience through simplification and proactive support.
Qualifications:
- Bachelor’s degree in a relevant field and 15+ years of experience in banking technology, particularly in transaction/wholesale banking.
- Proven experience in client onboarding, H2H integrations, and corporate banking products.
- Strong track record in client-facing roles managing corporate relationships.
- Strong understanding of banking message formats, file-based integrations, APIs, and regulatory environment in the UAE.
- Arabic language skills preferred; cultural fluency engaging UAE/GCC corporate clients.
Desired Skills:
- Techno-functional expertise in transaction banking and corporate integrations.
- Excellent client engagement and communication skills.
- Proven ability to build, lead, and hold teams accountable, with a strong focus on execution and problem-solving.
Work Conditions: On-site, Full-time
Location: United Arab Emirates
Application Process: Interested candidates are encouraged to apply directly.
