The Wholesale Banking Technology Client Support Lead is a senior, client-facing techno-functional role responsible for enabling and supporting corporate customers in their technical integration and ongoing interaction with the company’s Wholesale Banking platforms. This is a greenfield leadership role, accountable for building and scaling a dedicated IT client support function for corporate banking. The role operates at the intersection of technology, transaction banking, and client engagement, acting as the primary interface between corporate clients and internal technology teams. The successful candidate will combine hands-on technical expertise, strong client engagement and relationship ownership, leadership capability to build and manage a high-performing team, and strong business literacy in corporate treasury and transaction banking operations.
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Responsibilities
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Build & Lead the IT Client Support Function
- Establish the Wholesale Banking IT Client Support unit from the ground up
- Define operating model, team structure, roles, SLAs, and engagement processes
- Recruit, develop, and lead a small, high-performing team; set clear performance expectations and drive accountability
- Implement performance tracking, reporting, and continuous improvement mechanisms
- Build a scalable model to support growth in the corporate client base
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Own Technical Relationship with Priority Clients
- Act as the primary technical point of contact for priority corporate clients
- Build strong, trusted relationships with client IT and treasury teams
- Lead client-facing discussions on integration design, onboarding, and issue resolution
- Engage confidently with UAE/GCC corporates (including large enterprises and government-related entities) with cultural awareness
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Lead Client Onboarding & Integration
- Drive end-to-end technical onboarding for corporate banking solutions
- Design and implement client connectivity models (H2H, API, file-based, SWIFT where relevant)
- Validate file formats, processing flows, and integration logic
- Oversee UAT, certification, and go-live readiness
Requirements
- Bachelor’s degree in a relevant field and 15+ years of experience in banking technology, preferably in transaction/wholesale banking
- Proven experience in client onboarding and H2H integrations, and corporate banking products (payments, liquidity, trade, FX, etc.)
- Strong track record in client-facing roles managing corporate relationships
- Strong understanding of banking message formats (SWIFT MT, ISO 20022/CAMT, BAI2), file-based integrations, APIs, middleware, and secure connectivity models (SFTP/PGP/VPN/certificates)
- Knowledge of UAE payment systems and regulatory environment (WPS, UAEFTS, IPP, CBUAE requirements)
- Strong understanding of corporate treasury operations (cash management, working capital, payment cycles)
- Strong techno-functional expertise in transaction banking and corporate integrations
- Ability to influence and coordinate across multiple stakeholders
