About the Role
We are transforming how customers onboard and manage their everyday banking needs through seamless digital experiences. We are seeking an experienced Associate Vice President, Scrum Master – Everyday Banking responsible for driving agile delivery while helping shape product outcomes. In this role, you will combine Scrum Master expertise with hands-on Product Ownership responsibilities, leading the day-to-day execution of onboarding and everyday banking initiatives. You will facilitate agile delivery, manage and refine product backlogs, remove delivery impediments, and ensure customer-focused solutions are delivered efficiently and at the highest quality.
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What You Will Do:
- Lead Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Act as the Scrum Master for onboarding and everyday banking squads, driving agile best practices and delivery excellence.
- Serve as Proxy Product Owner, managing and prioritising the product backlog, refining user stories, and validating delivered outcomes.
- Support and deputise for the Digital Product Owner in stakeholder discussions, governance forums, and product decisions.
- Translate business objectives into prioritised backlogs with clear acceptance criteria.
- Coordinate across business, design, technology, and external partners to remove blockers and maintain delivery momentum.
- Manage sprint scope, dependencies, delivery risks, and release planning activities.
- Collaborate with stakeholders to gather requirements, validate solutions, and align delivery with strategic objectives.
- Monitor squad performance, delivery metrics, and product KPIs, providing transparent reporting and recommendations.
- Drive quality assurance activities including UAT coordination, acceptance testing, and release readiness reviews.
- Contribute to product roadmaps, business cases, and continuous improvement initiatives across digital banking journeys.
What You Will Bring:
- Bachelor's degree in Business, Technology, Computer Science, Engineering, or a related discipline.
- 8 to 12 years of experience in Agile delivery, digital product management, product ownership, or Scrum leadership roles.
- Strong expertise in Agile delivery frameworks, Scrum practices, and product backlog management.
- Proven ability to operate as both Scrum Master and Product Owner within cross-functional delivery teams.
- Experience delivering customer-facing digital products, particularly in onboarding, payments, accounts, or everyday banking domains.
- Strong stakeholder management and communication skills with the ability to influence across business and technology teams.
- Excellent analytical and problem-solving capabilities with a structured approach to decision-making.
- Ability to navigate ambiguity, competing priorities, and fast-paced delivery environments.
- Strong understanding of agile metrics, delivery governance, and quality assurance processes.
- Passion for creating customer-centric digital experiences and continuously improving delivery outcomes.
- Demonstrated experience acting as Scrum Master and/or Proxy Product Owner within large-scale digital transformation programmes.
- Experience delivering digital banking, onboarding, mobile banking, internet banking, or customer journey solutions.
- Proven track record of managing backlogs, writing user stories, defining acceptance criteria, and supporting iterative delivery.
- Experience coordinating multiple squads and managing cross-functional dependencies.
- Professional certifications such as Professional Scrum Master (PSM), Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, or equivalent are preferred.
