About the Role
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In this position, you will assist the department head in managing the budget, capital expenditures, preventative maintenance, and energy conservation. You will be accountable for maintaining the building and grounds with a strong emphasis on safety, security, and asset protection. Your responsibilities will include assigning, tracking, and following up on the status of work assigned to staff and contractors while fostering an increase in guest and employee satisfaction through effective communication and training.
Candidate Profile
Education and Experience
- High school diploma or GED; 4 years of experience in engineering and maintenance or a related professional area; technical training in HVAC-R/electrical/plumbing.
OR
- 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or a related major; 2 years of experience in the engineering and maintenance or a related professional area; technical training in HVAC-R/electrical/plumbing.
Core Work Activities
Supporting Management of Property Operations
- Supervise the distribution of repair work orders.
- Ensure property policies are administered fairly and consistently.
- Assist in effectively planning, scheduling, and evaluating preventative maintenance programs.
- Establish and maintain open, collaborative relationships with employees.
- Monitor the timeliness and quality of completion of repair work orders.
- Supervise Engineering and related areas in the absence of the Director of Engineering.
- Manage the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical, and life safety systems.
- Ensure continuous communication with employees to create awareness of business objectives, communicate expectations, and recognize performance.
- Recommend or arrange for additional services such as painting, repair work, renovations, and equipment replacement.
- Select and order or purchase new equipment, supplies, and furnishings.
- Supervise the day-to-day operations of Engineering and related departments.
Maintaining Property Standards
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Maintain accurate logs and records as required.
- Operate generators and fire pumps as necessary.
- Provide emergency response services 24/7.
- Repair equipment (e.g., refrigeration, laundry) as necessary.
- Ensure all employees have the proper supplies, equipment, and uniforms.
Ensuring Exceptional Customer Service
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- Set a positive example for guest relations.
Conducting Human Resources Activities
- Help train employees in safety procedures.
- Support a departmental orientation program for employees to receive appropriate new hire training to successfully perform their job.
- Communicate performance expectations in accordance with job descriptions for each position.
- Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assist as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Participate in the employee performance appraisal process, providing feedback as needed.
- Utilize all available on-the-job training tools for employees.
- Solicit employee feedback.
- Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.
