AsstMgr-Sales I

About the Role
This position assists with the soliciting and handling of sales opportunities, ensuring business is turned over properly and in a timely fashion for proper service delivery. The role focuses on leading all day-to-day activities related to sales and aims to build long-term, value-based customer relationships that enable achievement of sales objectives, while also achieving personal sales goals.

Candidate Profile

• Education and Experience
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; plus 2 years experience in the sales and marketing or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Core Work Activities

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings, including participating in sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete, and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Supports the operational aspects of business booked, which includes generating proposals, writing contracts, and customer correspondence.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business opportunities to achieve personal and location revenue goals.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.
• Aids in closing the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations to better serve the customer by understanding their business, issues, and concerns, allowing for better business solutions.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with daily service basics.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.