AsstMgr-Training

About the Role
The position assists with identifying and addressing employee and organizational development needs, ensuring effective training is established to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, customer service, and leadership skills. The role involves conducting needs assessments, designing and developing training programs, and facilitating both custom and corporate training programs. It also requires measuring the effectiveness of training to ensure a return on investment.

Candidate Profile

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
  OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Core Work Activities

Assisting with Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive ongoing training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre regularly to support training efforts.
• Observes the service behaviors of employees and provides feedback to individuals and/or managers.

Assisting with Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Assisting with Developing Training Program Plans and Budgets

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Assists with making necessary adjustments to training methodology and/or retraining as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Assists with establishing guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Assisting with Managing Training Budgets

• Assists with the development of the training budget as required.
• Assists with managing budget in alignment with Human Resources and property financial goals.
• Assists with managing department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

At the company, we’re passionate about serving the needs of travelers everywhere and empowering our guests. We welcome achievers who are committed to providing exceptional guest experiences and enjoy being part of a dynamic and learning-focused team.