About the Job:
As an ATM IT Project Manager, you will be responsible for managing ATM, kiosk, and self-service channel applications and infrastructure. Your primary focus will be on overseeing payment/ATM switch operations, ensuring 24x7 monitoring and timely resolution of critical incidents, and coordinating with various cross-functional teams. You'll also manage vendors, drive compliance, and support new projects and enhancements.
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Key Responsibilities:
- Manage ATM, kiosk, and self-service channel applications and infrastructure.
- Own payment/ATM switch operations, transaction routing, connectivity, and performance.
- Ensure 24x7 monitoring, availability, and timely resolution of critical incidents.
- Lead incident, problem and change management, including root cause analysis and permanent fixes.
- Coordinate with Cards, Payments, Core Banking, Network, Infrastructure, Cybersecurity, and Operations teams.
- Manage technology vendors, Service Level Agreements (SLAs), escalations, and service reviews.
- Support new projects, enhancements, integrations, upgrades, and migrations.
- Ensure compliance with bank security, audit, disaster recovery (DR), and regulatory requirements.
- Drive automation, proactive monitoring, and continuous improvement.
Required Experience:
- Years of IT experience, preferably in banking/payments.
- Strong experience in ATM, payment switch, and self-service channels.
- Good understanding of card transactions, authorization, reversals, timeouts, and reconciliation.
- Experience in production support, ITIL processes, and vendor management.
- Strong leadership, problem-solving, and stakeholder-management skills.
Location: Riyadh, Saudi Arabia
Job Type: Full-time
Work Conditions: On-site
Application Deadline: 30th August 2026
Language Requirements: Not specified.
