ATM Support - Digital Channels

The ATM Coordinator is responsible for managing and supporting ATM-related operational activities and projects, as well as supporting operational dependencies where ATM functions intersect with digital channels.

Location
Dubai, United Arab Emirates

Key Responsibilities

• Coordinate ATM installations, upgrades, replacements, and relocations.
• Participate in UAT for new ATM features or compliance-driven changes.
• Assist with enhancements such as deposit modules, biometric features, UI changes, or authentication integrations.
• Resolve issues where ATM card status or failed ATM transactions impact online banking.
• Support IB-related complaints (password reset, token issues, card linking).
• Coordinate ATM & IB-related downtime issues with relevant teams.
• Liaise with ATM vendors, network providers, mall management, and security companies.
• Collaborate with ITD, COPS, Admin, Retail Banking, and Digital Channels Team.
• Assist in ATM related projects and system enhancements.

Requirements

• 5+ years’ experience in banking projects.
• Knowledge of ATM operations and its functions.
• Good understanding of digital banking channels and dependency areas.
• Strong coordination, reporting, and analytical skills.

Joining Time Frame
2 weeks (maximum 1 month)