About this opportunity:
The Automated Operations Engineer is a core part of Managed Services delivery, operating in line with the company Operations Engine. This role is responsible for coordinating, supporting, and executing first-level proactive and reactive operational activities to ensure customer services remain continuously available and perform within agreed Service Level Agreements (SLAs). The role provides 24/7 surveillance and monitoring across all in-scope services and infrastructure components, with a strong focus on service availability, network performance, operational stability, and automated operations. Human intervention is primarily required for exception management, escalations, and critical operational events. This opportunity is open exclusively to Saudi nationals in line with Saudization initiatives.
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What you will do:
- Perform 24/7 monitoring of services, networks, alarms, events, and performance indicators to ensure operations remain within agreed SLAs.
- Conduct first-level investigation and analysis to identify root causes of operational issues and proactively anticipate potential service-impacting disruptions.
- Supervise automated recovery processes and validate service restoration activities.
- Manage the full incident ticket lifecycle, including identification, creation, updates, routing, tracking, escalation, and closure.
- Perform first-level fault management, troubleshooting, and corrective maintenance support, escalating critical or unresolved issues to higher support levels.
- Coordinate with Field Operations teams for onsite maintenance and fault resolution in line with SLA and KPI commitments.
- Support preventive maintenance, planned work execution, and change monitoring activities within approved operational scope.
- Support customer experience monitoring, assess complaint trends, and contribute to operational improvement initiatives.
- Prepare operational reports, incident reports, and performance summaries.
- Perform remote access control, logical access management, and support access provisioning during critical incidents and changes.
- Coordinate with cross-functional teams to ensure service continuity and operational compliance.
You will bring:
- BSc in Telecommunications, Computer Science, or equivalent.
- 0-2 years of experience in the telecom industry.
- Telecom or IP-related certifications are considered an advantage.
- Good knowledge of GSM, WCDMA, LTE, and telecom service network architectures.
- Understanding of service performance indicators, KPI frameworks, degradation analysis, and troubleshooting methodologies.
- Knowledge of telecom switching principles, transport networks, traffic concepts, and value-added services.
- Basic understanding of Machine Learning, Artificial Intelligence, automation, and Cloud technologies.
- Strong analytical and problem-solving capabilities.
- Excellent teamwork, communication, and cross-functional collaboration skills.
- Ability to work effectively under pressure in a shift-based operational environment.
- Proactive, detail-oriented, and results-driven mindset.
- Commitment to ethics, compliance, and organizational values.
- Fluency in English.
Primary country and city:
Saudi Arabia (SA) || Riyadh
Req ID:
792007
Why join?
You’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
