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About This Opportunity
As a Graduate Automated Operations Engineer, you will gain hands-on experience in mobile network operations, combining technical knowledge, analytical thinking, and customer-service skills to ensure reliable network performance. This 12-month paid graduate program is designed for recent technical graduates eager to develop their expertise in telecommunications, network operations, and 5G technology. Based in Riyadh, the role involves rotational day and night shifts within the Network Operations Center (NOC).
What you will do:
- Monitor live mobile networks 24/7, identify incidents, and support timely resolution to minimize service disruptions.
- Coordinate and execute first-level proactive and reactive maintenance activities to maintain service availability and meet Service Level Agreement (SLA) targets.
- Open and manage customer trouble tickets and process service orders using operational systems and tools.
- Investigate network incidents through trend analysis of end-user performance and network faults to identify potential issues early.
- Contribute to the development and implementation of solutions that address evolving customer requirements.
The skills you bring:
- Bachelor's degree in Telecommunications, Electrical, Software Engineering, or a related technical field.
- Basic understanding of telecommunications networks and network elements, or a strong interest in technology and 5G.
- Good written and spoken English communication skills.
- Strong analytical thinking, technical aptitude, and problem-solving abilities.
- Ability to respond quickly, communicate clearly, and work effectively in a team.
- Curiosity, ambition, perseverance, and a willingness to learn.
- Flexibility to work rotational shifts, including nights.
What we offer:
- A 12-month paid on-the-job training and rotation program.
- Exposure to cutting-edge telecommunications technologies and real-world network operations.
- Opportunities to learn, innovate, collaborate, and build a strong foundation for your career.
- An open and inspiring culture that encourages new ideas and professional growth.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 793085
