About this opportunity:
We are looking for an Automated Operations Engineer within the Managed Services 1st-level Operations organization who will support the realization of solutions by providing specialized technical expertise on intelligent network systems.
As an Automated Operations Engineer, you will be involved in crafting schema objects such as facts, attributes, hierarchies, and transformations to develop application objects.
You will also create BI reports and dashboards, write scripts and programs to automate manual work and improve operations.
The role includes maintaining, debugging, and troubleshooting systems and software to ensure maximum efficiency.
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What you will do:
- Responsible for real-time monitoring of alarms and performance information on a 24x7 basis
- Perform initial analysis to identify issues and restore service where possible as part of 1st Line Support
- Perform detection, classification, correlation, and accurate escalation of network incidents according to the agreed escalation matrix
- Work with a variety of tools and perform:
- Alarm surveillance
- Trouble-ticket management
- Change management support
- 1st Level Service Restoration activities
- Manage complaints from customers' Care
- Ensure adherence to all processes
- Escalate within the department/group and to service support units, ASPs, and supplier partners to maintain the agreed service level
- Execute front-office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager
- Send, receive and follow up on trouble reports sent to delivery units, suppliers, and customers
- Responsible for Remote Service Corrective and Preventive Maintenance
The skills you bring:
- Degree in Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, or equivalent
- Minimum 2–4 years of experience in:
- Operations & Maintenance implementation
- Fault management
- Performance management
- Experience working with UOC OSS tools
- Good multi-vendor system knowledge
- Proficient command of English
- Experience with Performance KPIs & CEM KQIs is an advantage
- Hands-on automation experience is advantageous
- Experience monitoring alarms on:
- RAN
- Transmission
- Core
- NMS nodes
Professional / Technical Competencies
- Proficient knowledge of Access, Core and IP/Transport Networks
- Strong understanding of network topology, traffic handling capabilities and traffic characteristics
- Good knowledge of network performance/configuration parameters and their interpretation
- Network service/performance focused
- Ability to adapt expertise in network operation processes and interfaces
- Advanced knowledge of operating network implementation/integration processes
- Experience in the field of Mobile Network O&M
- Ability to work effectively in a fast-paced environment
- Strong teamwork skills and ability to support optimum workload distribution
Primary country and city:
Oman (OM) || Muscat
Req ID: 791937
