Automation Customer Success Engineering (ItOps & FinOps)

About
As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of the company's products to accelerate client value. Your primary responsibilities will include:

• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of the company's products to clients.
• Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of the company's products.
• Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of the company's technology portfolio.

Location
Riyadh, Riyadh, Saudi Arabia

Work Arrangement
Onsite

Employment Type
Fixed Term (Professional)

Travel Requirement
Some travel may be required based on business demand.

Requirements

• High School Diploma/GED required.
• Bachelor's Degree preferred.
• Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points.
• Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
• Exposure to working with clients to drive adoption and expansion of products, including activating entitlements and conducting use-case workshops.
• Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
• Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes.