Automation Customer Success Engineering (Security Lifecycle Management)

As a Customer Success Engineer, you will design viable client solutions by leveraging current product capabilities and remove technical inhibitors to sales opportunities. You will work with clients to drive adoption and expansion of the company's products to accelerate client value. Your primary responsibilities will include delivering technical proof points through various technical accelerators, driving customer value by activating entitlements and establishing measurable business outcomes, developing success plans with deployment roadmaps, and understanding client challenges to guide their modernization and adoption of the company's technology portfolio.

Location
Riyadh, Riyadh, Saudi Arabia

Work Arrangement
Onsite

Employment Type
Fixed Term

Requirements

• High School Diploma/GED is required; Bachelor's Degree is preferred.
• Exposure to designing viable client solutions and removing technical inhibitors to sales opportunities.
• Experience with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs.
• Experience in driving product adoption and expansion, including activating entitlements and conducting use-case workshops.
• Familiarity with technology portfolios and understanding client challenges.
• Ability to create success plans that outline deployment roadmaps, milestones, and outcomes.

Preferred Technical and Professional Experience

• Experience designing and delivering technical accelerators.
• Working with clients to optimize technical solutions.
• Familiarity with technology portfolios to identify opportunities for modernization.

Travel Required
Some travel may be required based on business demand.