About the Role
This position involves a dynamic and multifaceted set of responsibilities centered around the company's automation systems and related equipment. You will play a crucial role in performing troubleshooting, installation, maintenance, remote support, and repair activities, as well as supervising installation and commissioning processes. With a focus on collaboration and customer satisfaction, this role offers opportunities to work extensively throughout the Middle East region, addressing various automation challenges and supporting business objectives.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Perform troubleshooting, installation, maintenance, remote support, and repair activities for the company's automation systems and related equipment.
- Supervise and support installation and commissioning activities, including I/O testing, PLC software modifications, process optimization, product trials, and CIP testing for liquid and powder processing applications.
- Execute commissioning, start-up, preventive maintenance, troubleshooting, and field service activities as required across the Middle East region.
- Support automation upgrade and modernization projects by preparing technical proposals and providing installation and commissioning assistance.
- Coordinate with external control panel and skid manufacturers to facilitate repairs, upgrades, modifications, and new automation implementations on the company's equipment.
- Collaborate with internal and external stakeholders to efficiently resolve technical issues, utilizing the escalation process when required.
- Manage customer claims and service-related follow-up activities to ensure timely resolution.
- Maintain accurate and up-to-date service documentation, including service reports, maintenance records, customer visit reports, and internal administrative requirements.
- Communicate proactively with customers, providing updates, ensuring effective issue resolution, and maintaining a high level of customer satisfaction.
- Advise customers on equipment performance, asset maintenance strategies, operational best practices, and lifecycle management.
- Prepare recommended spare parts lists and actively support spare parts identification and sales opportunities.
- Ensure full compliance with the company's and customer health, safety, environmental, and quality standards while executing all service activities.
- Identify aftermarket business opportunities, including spare parts, upgrades, modernization projects, digital solutions, service agreements, and other service offerings.
- Actively support the company's digitalization initiatives, particularly in automation, remote services, connectivity, and Mission 2030 objectives.
- Collaborate closely with regional and global engineering teams to support technical problem-solving, knowledge sharing, and continuous improvement initiatives.
- Travel extensively throughout the Middle East region to support customer requirements and business objectives.
Requirements
- Bachelor's Degree in Automation Engineering, Electrical Engineering, Mechatronics Engineering, or a related discipline.
- Minimum 3-5 years of experience in industrial automation, commissioning, or field service engineering.
- Strong knowledge of PLC, HMI, SCADA systems, industrial communication networks, and process control systems.
- Experience in food, dairy, beverage, pharmaceutical, chemical, or process industries is preferred.
- Ability to read and interpret electrical drawings, control schematics, and P&IDs.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer-facing capabilities.
- Fluent in English; additional regional languages are an advantage.
