About the Role
The company Operations sits at the heart of the company customer experience. We look after everything from the moment a customer clicks buy to the moment their item is delivered – from desktop to doorstep. Across Europe, we have more than 50 Fulfillment Centers and thousands of employees working together to ensure the right item gets delivered to the right person, in the right place, at the right time.
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Working in the company Operations is for people who like to be active and give their all. We operate in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every day. Our culture values openness, inclusivity, and diversity, and is built on teamwork and a strong work ethic. Our teams take pride in their work, keeping safety a priority while delivering the quality service the company is known for worldwide.
Join our team in the company Reliability Maintenance Engineering (RME) team as we maintain and optimize technologies in the Global company Warehouse & Delivery Network.
Purpose of the Job
We are looking for motivated, customer-focused individuals to join us as Automation Engineers (AE). The focus of the AE role is to fault find, troubleshoot, and improve controls solutions for automated material handling equipment, including conveyors, sortation systems, scanners, cameras, print and apply systems, scales, Human-Machine Interface (HMI) systems, and control cabinets. Additionally, the AE will provide training to Engineering Technicians on device troubleshooting and preventive maintenance.
Responsibilities
- Be the site level Subject Matter Expert (SME) for all controls systems and sensors within the building. Actively monitor, fault find, and repair systems to provide high equipment availability to internal customers.
- Train technicians in control systems fault finding to raise the level of knowledge within the site.
- Work within the EU Controls network to enhance capability to monitor Material Handling Equipment (MHE) metrics and provide visualization and data to internal customers.
- Actively participate in or own continuous improvement projects coordinated by the EU Controls network.
- Collaborate with IT, EU Controls Engineering, and Operations Engineering to ensure accurate documentation and maintain backup libraries.
- Support global teams in the installation and commissioning of new equipment.
- Provide support to other sites in the EU network as necessary.
- Interpret mechanical and electrical drawings and develop improvement strategies for code conforming to IEC 61131-3.
Key Job Responsibilities
The AE ensures the safe and reliable operation of controls and automation systems on site, working closely with the RME team, Operations, and vendors. Main duties include:
- Review controls issues daily using SCADA, OEE, WCS, and the Monitor Portal.
- Ensure policies are followed, including MCM and software backups.
- Support new projects and equipment removals, checking controls deliverables, backups, and documentation.
- Track overdue controls preventive maintenance tasks and escalate any open issues.
- Inspect configurable spare parts, such as VFDs and bus gateways, prior to receipt.
- Train the site RME team and buddy sites on controls basics, maintaining an up-to-date skills matrix.
- Audit SCADA and OEE measuring points monthly for data accuracy.
- Lead Peak and Prime readiness checks, post-mortem reviews, and the yearly site contingency plan.
A Day in the Life
The AE begins their day with a 15-minute Daily Area Stand-up, reviewing the previous night's handover, the day's plan, vendor presence, and PMs. Following this, the AE checks dashboards for controls issues and looks for repeat faults.
During the shift, the AE supports the field team on PLCs, scanners, VFDs, and conveyor controls, ensuring backups and change management rules are adhered to. The AE reviews spare parts awaiting inspection and follows up on overdue PMs with the planner and technicians.
In case of a serious incident, the AE first contacts the vendor hotline, then sends a detailed written update including error information, the area affected, and preliminary findings. If further assistance is needed, the AE raises a SIM ticket with the Central AE Tech Pillars team.
Weekly, the AE participates in RME leadership and team meetings, supporting the WBR with KPI data and meeting with senior Operations to discuss flow and improvement ideas.
Basic Qualifications
- Relevant experience with PLC controlled automation and issue diagnosis in continuous process or production environments.
- Experience supporting various conveyors and sortation systems.
- Knowledge in material handling, flow, and capacity visualization and monitoring.
- Proficiency with Microsoft Office, SolidWorks, Ignition, Visio, and AutoCAD.
- Ability to communicate (written & verbal) in English.
Preferred Qualifications
- Electrical or mechanical training degree in computer science, mechanical engineering, electrical engineering, or related fields.
- Understanding of ISO 13849 & 62061.
- Familiarity with CE Machinery Directive.
- Experience in a multi-site environment.
- Project management experience.
- Knowledge of Six Sigma, data analysis, and process improvement techniques.
