About the Role
An experienced Automotive Workshop Operations Manager is required to ensure the smooth and efficient operation of the workshop. This role is pivotal to the daily success of the workshop, encompassing the leadership of a technical team, coordination of repair jobs, and maintaining quality workmanship and timely vehicle delivery. The ideal candidate will have a strong understanding of the technical aspects of automotive operations, with the ability to lead a team effectively while managing a busy workshop environment.
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Key Responsibilities
- Keep daily workshop operations running smoothly, from vehicle inspections and diagnostics to repairs and maintenance.
- Lead technicians and mechanics, assign jobs, and ensure everyone is aware of their priorities.
- Plan repair schedules and balance workloads to meet deadlines and delivery commitments.
- Assist the team in troubleshooting complex mechanical and electrical issues as required.
- Monitor work progress and ensure repairs meet quality standards before vehicles are returned to customers.
- Identify delays and workflow issues early and implement effective solutions.
- Communicate updates on repair progress, findings, costs, and expected completion dates to customers and internal teams.
- Review job orders, repair estimates, and parts requirements to maintain effective planning and cost control.
- Coordinate with suppliers and parts teams to guarantee the workshop has the necessary components and materials.
- Ensure tools, diagnostic equipment, and workshop machinery are maintained correctly and used safely.
- Keep service records, repair documentation, and job progress reports accurate and up to date.
- Maintain a clean, safe, and organized working environment in accordance with workshop procedures.
- Pursue opportunities to enhance turnaround times, team productivity, and overall workshop efficiency.
- Support and coach team members to improve their technical skills and performance.
- Investigate recurring repair issues and implement solutions to prevent reoccurrence.
- Monitor workshop performance and collaborate with management to improve service quality and resource utilization.
- Work closely with management to achieve operational targets and ensure a consistently positive customer experience.
Requirements
- Previous experience managing or supervising an automotive workshop or service centre.
- A diploma or degree in Automotive Technology, Automotive Engineering, Mechanical Engineering, or a related field.
- Strong knowledge of vehicle diagnostics, mechanical and electrical systems, servicing, and repair procedures.
- Capable of leading a technical team, managing competing priorities, and maintaining workflow.
- Excellent organizational and problem-solving skills, with a practical approach to everyday challenges.
- Understanding of workshop scheduling, spare parts coordination, equipment maintenance, and cost control.
- Strong communication skills and proficiency in collaborating with technicians, customers, suppliers, and management.
- A commitment to quality workmanship, workplace safety, and continuous improvement.
- Must be currently based in the UAE and available for an in-person interview in Dubai.
Salary
AED 15,000 - 20,000
