About the Role
We are seeking an experienced Automotive Workshop Operations Manager to ensure the efficient and smooth operation of our workshop. This role involves leading the technical team, coordinating repairs, and maintaining high standards of quality workmanship and timely vehicle delivery. You will play a crucial role in the day-to-day success of the workshop, balancing the technical and managerial aspects of automotive operations.
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Key Responsibilities
- Keep daily workshop operations running smoothly, from vehicle inspections and diagnostics to repairs and maintenance.
- Lead technicians and mechanics, assign jobs, and ensure everyone knows their priorities.
- Plan repair schedules and balance workloads to meet deadlines and delivery commitments.
- Assist the team with troubleshooting challenging mechanical and electrical issues when necessary.
- Monitor work progress and ensure repairs meet quality standards before vehicles are returned to customers.
- Identify delays and workflow issues early, finding practical solutions to resolve them.
- Keep customers and internal teams updated on repair progress, findings, costs, and expected completion dates.
- Review job orders, repair estimates, and parts requirements to ensure proper planning and cost control.
- Coordinate with suppliers and parts teams to ensure the workshop has all necessary components and materials.
- Ensure that tools, diagnostic equipment, and workshop machinery are maintained properly and used safely.
- Maintain accurate and up-to-date service records, repair documentation, and job progress reports.
- Uphold a clean, safe, and organized working environment in line with workshop procedures.
- Continuously seek ways to improve turnaround times, team productivity, and overall workshop efficiency.
- Support and coach team members to enhance their technical skills and performance.
- Investigate recurring repair issues and implement solutions to prevent recurrence.
- Monitor workshop performance and share suggestions with management on how to enhance service quality and resource use.
- Collaborate closely with management to achieve operational targets and consistently deliver positive customer experiences.
Requirements
- Previous experience managing or supervising an automotive workshop or service center.
- A diploma or degree in Automotive Technology, Automotive Engineering, Mechanical Engineering, or a related field.
- Strong knowledge of vehicle diagnostics, mechanical and electrical systems, servicing, and repair procedures.
- Ability to lead a technical team, manage competing priorities, and keep jobs moving forward.
- Good organizational and problem-solving skills, with a practical approach to daily challenges.
- Understanding of workshop scheduling, spare parts coordination, equipment maintenance, and cost control.
- Strong communication skills and the ability to work effectively with technicians, customers, suppliers, and management.
- Commitment to quality workmanship, workplace safety, and continuous improvement.
- Must currently be based in the UAE and available for an in-person interview in Dubai.
Salary
AED 15,000 - 20,000
